INTERNET REALITY CHECK
Instamojovs The Internet
What Instamojo says about itself, next to what public reviews keep saying. instamojo.com
INSTAMOJO SAYS
Sell online with your own website
Official website · www.instamojo.com
REVIEWERS SAY
- Most praised
- Nothing stands out
- Most questioned
- Customer Support
48 Trustpilot reviews · Trustpilot 1.6/5 from 49 reviews
THE REALITY GAP
Insufficient evidence
People rarely talk about Instamojo's “ease of use” promise, so we can't judge it yet.
Customer Support is the most common complaint (25 of 48 observations).
- ease of useInsufficient evidence
- customer supportWeakly reflected
- pricingInsufficient evidence
BEFORE YOU LOOK
Does the internet back up what Instamojo says about itself?
PEOPLE KEEP QUESTIONING
- Customer Support25 mentions
See the 25 sources
- 3Could be better from customer focus perspectiveTrustpilot · 20 Mar 2026
- 1Instamojo collected store monthly payment-not activated it and is not reachableTrustpilot · 7 Jan 2026
- 1Definitely the worst payment gateway…Trustpilot · 24 Dec 2025
- 1Unreliable Payouts & Worst Support – Avoid Instamojo!Trustpilot · 20 Mar 2025
- 1The worst payment gatewayTrustpilot · 19 Feb 2025
- 1I had an extremely disappointing and…Trustpilot · 26 Dec 2024
- 1Just choose a different payment…Trustpilot · 21 Oct 2024
- 1Past 1 week I am sending mail to the…Trustpilot · 7 Jan 2024
- 1Completely pathetic response from InstamojoTrustpilot · 8 Dec 2023
- 1The company is at loss and they stopped…Trustpilot · 3 Nov 2023
- 1A complete waste of timeTrustpilot · 3 Nov 2023
- 1Third grade supportTrustpilot · 25 Oct 2023
- 1instamojo team supporting scammersTrustpilot · 19 Sept 2023
- 1One Word - Stay Away from InstamojoTrustpilot · 5 Sept 2023
- 13rd Class PlatformTrustpilot · 27 Jul 2023
- 1Useless serviceTrustpilot · 8 May 2023
- 1Worst experience..i have ordered book…Trustpilot · 1 Aug 2022
- 1Worst company everTrustpilot · 26 Feb 2022
- 1Refund not processed - Case closed without solutionTrustpilot · 3 Dec 2020
- 1Worst Company to Survive even in 2020Trustpilot · 21 Oct 2020
- 1Very bad customer service and support…Trustpilot · 29 Sept 2020
- 1Pathetic service and support.Trustpilot · 25 Sept 2020
- 1World third class support team no answer no replyTrustpilot · 26 Jul 2020
- 1Instamojo is Big SCAM in IndiaTrustpilot · 7 Mar 2018
- 1Scam: They Hold Seller Money & Don't Respond to Calls or MailsTrustpilot · 7 May 2017
- Payouts14 mentions
See the 14 sources
- 1Unreliable Payouts & Worst Support – Avoid Instamojo!Trustpilot · 20 Mar 2025
- 1Fraud company Trustpilot · 7 Jun 2024
- 1Fraud Company Fraud PeopleTrustpilot · 7 Jan 2024
- 1Prolonged Payment Delays and Lack of ResolutionTrustpilot · 21 Nov 2023
- 1Extremely unpleasant experienceTrustpilot · 6 Nov 2023
- 1The company is at loss and they stopped…Trustpilot · 3 Nov 2023
- 1Our payout has been delayed more than 2 weeks because of INSTAMOJO Internal issueTrustpilot · 31 Oct 2023
- 1Pathetic service even if they give you…Trustpilot · 13 May 2023
- 1This website doing very big scamTrustpilot · 13 Aug 2022
- 1Worst company everTrustpilot · 26 Feb 2022
- 1They will block our accounts without…Trustpilot · 11 Feb 2021
- 1I suggest everyone not to use Instamojo.Trustpilot · 29 Dec 2020
- 1Instamojo is Big SCAM in IndiaTrustpilot · 7 Mar 2018
- 1Scam: They Hold Seller Money & Don't Respond to Calls or MailsTrustpilot · 7 May 2017
- KYC Verification8 mentions
See the 8 sources
- 1Instamojo collected store monthly payment-not activated it and is not reachableTrustpilot · 7 Jan 2026
- 1The worst payment gatewayTrustpilot · 19 Feb 2025
- 1Fraud Company Fraud PeopleTrustpilot · 7 Jan 2024
- 1Completely pathetic response from InstamojoTrustpilot · 8 Dec 2023
- 1Extremely unpleasant experienceTrustpilot · 6 Nov 2023
- 1A complete waste of timeTrustpilot · 3 Nov 2023
- 1Intelectual absence of instamojo. It is run by brainless band. DisgustingTrustpilot · 8 Mar 2022
- 1Worst company everTrustpilot · 26 Feb 2022
- Refunds8 mentions
See the 8 sources
- 1I had an extremely disappointing and…Trustpilot · 26 Dec 2024
- 1Just choose a different payment…Trustpilot · 21 Oct 2024
- 3Soumenpyne.myinstamojo.com SCAMMED meTrustpilot · 12 Sept 2023
- 1SCAM COMPANY - PAID AND NOT RECEIVED PRODUCTTrustpilot · 9 Aug 2023
- 1They are a bunch of fraudsTrustpilot · 24 Apr 2023
- 1they are bluddy fraudsTrustpilot · 17 Mar 2023
- 1Refund not processed - Case closed without solutionTrustpilot · 3 Dec 2020
- 1ITS A SCAMTrustpilot · 29 Jul 2020
- Account Suspension6 mentions
See the 6 sources
- 1Fraud Company Fraud PeopleTrustpilot · 7 Jan 2024
- 1Extremely unpleasant experienceTrustpilot · 6 Nov 2023
- 1This website doing very big scamTrustpilot · 13 Aug 2022
- 1They will block our accounts without…Trustpilot · 11 Feb 2021
- 1I suggest everyone not to use Instamojo.Trustpilot · 29 Dec 2020
- 1Very bad customer service and support…Trustpilot · 29 Sept 2020
Share Instamojo vs The Internet
The preview shows what people praise and question, so it reads well in a feed.
PickDuel checked this company on its own initiative. Checked 22 Sept 2026. Based on the 48 Trustpilot reviews we could read (7 May 2017 to 2 Apr 2026). Review sites over-represent people with strong experiences, especially billing and support problems, so this shows what reviewers say, not every customer. The company's promise is quoted word for word from its own site. An AI groups reviews by topic; the counts and the verdict are fixed rules. How the Reality Gap works
Who would you compare against?
Curious about another company?
Put them under the same lens.
INSTAMOJO'S WEBSITE, SCORED
Website score
74
3.7Comparisons won
0 of 2
Web rank
#81,703
SCORE BREAKDOWN
- Positioning18/25
Clearly targets Indian D2C small businesses wanting an all-in-one platform for store setup, shipping, and payments without juggling tools.
- Product clarity16/20
Lists concrete features like pre-integrated payment gateways, shipping pickup, and analytics, alongside explicit verticals like selling art, food, and courses.
- Trust10/20
Highlights 'Over 20 Lakh small businesses' and PCI-DSS certification, but lacks named customer case studies, executive team info, or physical office locations in the text.
- Conversion16/20
Actionable CTAs like 'Sign Up' and 'Start your business for free' lead directly to zero-cost starter tiers.
- Pricing clarity14/15
Comprehensive pricing tiers (Lite at ₹0/yr, Starter at ₹6,999/yr, Growth at ₹14,999/yr) with explicit per-transaction fees are clearly documented.
IN THE SAME MARKET
- Cashfree PaymentsInternet checkFull-stack payment gateway and payout infrastructure for Indian and cross-border businesses.
- RazorpayInternet checkUnified payments, business banking, and payroll platform built for Indian businesses and cross-border commerce.
- ChargebeeInternet checkSubscription billing, usage-based monetization, and revenue operations platform for SaaS and AI businesses.
- ToolJetBuild secure enterprise internal apps, workflows, and AI agents with natural language.
- PostmanInternet checkPlatform for designing, testing, managing, and automating APIs across the software lifecycle.
- CleverTapAll-in-one customer engagement and retention platform offering AI-driven personalization and omnichannel campaign orchestration.
COMPARISONS
THE SHORTLIST
Almost nobody decides between two. These are the businesses the public puts next to Instamojo, with the reason each one comes up — checked against their own sites and their public reviews, not our opinion.
- Customers don't complain about the bill · 8 reviewers question Instamojo's refunds
- Praised for social media management · 40 of 76 public reviews
- Cashfree Payments82
Full-stack payment gateway and payout infrastructure for Indian and cross-border businesses.
- Praised for reliability · 3 of 40 public reviews
- Already compared head to head
- Postman87
Platform for designing, testing, managing, and automating APIs across the software lifecycle.
- Praised for core functionality · 4 of 20 public reviews
- BrowserStack82
Cloud testing platform providing instant access to thousands of real browsers and mobile devices.
- Praised for ai test tools · 6 of 61 public reviews
- TestMu AI (formerly LambdaTest)78
Unified AI-native cloud platform for automated web, mobile, visual, and agentic software testing.
- Praised for device and browser coverage · 34 of 78 public reviews
- LeadSquared75
AI-powered CRM and marketing automation built for high-velocity sales and industry-specific workflows.
- Praised for lead management & visibility · 14 of 24 public reviews
- Chargebee73
Subscription billing, usage-based monetization, and revenue operations platform for SaaS and AI businesses.
- Praised for customer support · 37 of 81 public reviews
- Razorpay84
Unified payments, business banking, and payroll platform built for Indian businesses and cross-border commerce.
- Already compared head to head
The same rules run in both directions: Instamojo is on 2 other shortlists for the same reasons. Nothing here rates anyone's product, and no business can pay to be added or removed. Something wrong? Tell us