INTERNET REALITY CHECK
monday.comvs The Internet
What monday.com says about itself, next to what public reviews keep saying. monday.com
MONDAY.COM SAYS
Get more done with agents
Official website · monday.com
REVIEWERS SAY
- Most praised
- Nothing stands out
- Most questioned
- Customer Support
80 Trustpilot reviews · Trustpilot 2.2/5 from 3,431 reviews
THE REALITY GAP
Weakly reflected
monday.com's “ai agents” promise is not what most people describe: only 0% of related mentions are positive.
Customer Support is the most common complaint (25 of 80 observations).
- ai agentsWeakly reflected
- customer supportWeakly reflected
- free trialWeakly reflected
BEFORE YOU LOOK
Does the internet back up what monday.com says about itself?
PEOPLE KEEP QUESTIONING
- Customer Support25 mentions
See the 25 sources
- 1It has wiped my whole company log inTrustpilot · 5 Sept 2026
- 2Great potential but currently not worth usingTrustpilot · 5 Sept 2026
- 1System down for FIVE WEEKS with ZERO…Trustpilot · 4 Sept 2026
- 1Extremely disappointing CRM & customer supportTrustpilot · 2 Sept 2026
- 1Bloated with AI junk, and the notetaker won't leave our client calls.Trustpilot · 18 Aug 2026
- 1ONLY GOAL IS THEIR REVENUETrustpilot · 1 Aug 2026
- 1monday.com zockt ab mit Dark Patterns im UserinterfaceTrustpilot · 1 Aug 2026
- 2Decent app, poor customer serviceTrustpilot · 29 Jul 2026
- 2Disappointed With SupportTrustpilot · 27 Jul 2026
- 1We canceled our account months ago yet…Trustpilot · 21 Jul 2026
- 1Monday was misleading and a waste of timeTrustpilot · 21 Jul 2026
- 1Lack of support Trustpilot · 29 Jun 2026
- 1The support is awfulTrustpilot · 29 Jun 2026
- 1Unbelievable support Trustpilot · 25 Jun 2026
- 1Only communicate when they want more moneyTrustpilot · 25 Jun 2026
- 1No support any moreTrustpilot · 16 Jun 2026
- 1have a platform for my businessTrustpilot · 13 May 2026
- 1Great until you need support.Trustpilot · 16 Apr 2026
- 1Don't even visit they're site!Trustpilot · 29 Mar 2026
- 1It's awfulTrustpilot · 21 Mar 2026
- 1Charged After Cancellation and No Notice on Feature RemovalTrustpilot · 17 Mar 2026
- 3keeps on bugging......Trustpilot · 18 Nov 2025
- 1Horrible Customer ServiceTrustpilot · 7 Nov 2025
- 2Really like Monday platform but the…Trustpilot · 23 Oct 2025
- 1Customer support is terribleTrustpilot · 7 Oct 2025
- Pricing and Billing25 mentions
See the 25 sources
- 1ONLY GOAL IS THEIR REVENUETrustpilot · 1 Aug 2026
- 1monday.com zockt ab mit Dark Patterns im UserinterfaceTrustpilot · 1 Aug 2026
- 2Decent app, poor customer serviceTrustpilot · 29 Jul 2026
- 1So turned off of this program because…Trustpilot · 1 Jul 2026
- 3The company hides paywalls for services…Trustpilot · 16 Jun 2026
- 1Monday.com is distasteful in how they try to force upgrade their customers to pay moreTrustpilot · 1 Jun 2026
- 1Purtroppo monday ha cambiato il…Trustpilot · 21 May 2026
- 1This company is a scam…Trustpilot · 10 Apr 2026
- 2Their Own Worst EnemyTrustpilot · 31 Mar 2026
- 1It's awfulTrustpilot · 21 Mar 2026
- 1Charged After Cancellation and No Notice on Feature RemovalTrustpilot · 17 Mar 2026
- 2if youre a solo business person dont botherTrustpilot · 28 Feb 2026
- 2Sign up / Pricing is VERY misleading...Trustpilot · 28 Jan 2026
- 2Honestly, had enough.Trustpilot · 19 Jan 2026
- 1"you will be blocked" - Every Employee. Every Day. For 6 Month.Trustpilot · 22 Dec 2025
- 1Watch for auto-renew scam....Trustpilot · 16 Dec 2025
- 1Don’t make our mistakeTrustpilot · 16 Dec 2025
- 1Bait and switchTrustpilot · 15 Dec 2025
- 1signed up as it says "free foreverTrustpilot · 11 Dec 2025
- 1Be careful!! They have a sneaky £1k auto upgrade…Trustpilot · 4 Dec 2025
- 1Overpriced and Poor Development (THERES A THIRD PARTY APP FOR THAT!)Trustpilot · 27 Nov 2025
- 3Super expensive.Trustpilot · 19 Nov 2025
- 2OK system, really bad customer service.Trustpilot · 5 Nov 2025
- 1Très mauvaise expérience Trustpilot · 1 Nov 2025
- 1AVOID!Trustpilot · 6 Oct 2025
- Reliability and Performance11 mentions
See the 11 sources
- 1It has wiped my whole company log inTrustpilot · 5 Sept 2026
- 1System down for FIVE WEEKS with ZERO…Trustpilot · 4 Sept 2026
- 1Extremely disappointing CRM & customer supportTrustpilot · 2 Sept 2026
- 1This company will destroy your companyTrustpilot · 14 Aug 2026
- 1We've been using Monday for a few years…Trustpilot · 12 Aug 2026
- 2Platform bug locked me out of my own board — weeks without resolutionTrustpilot · 25 Jun 2026
- 1BuggyTrustpilot · 17 Apr 2026
- 2Wouldn't recommend to anyoneTrustpilot · 8 Jan 2026
- 3keeps on bugging......Trustpilot · 18 Nov 2025
- 1We have a small business and still the…Trustpilot · 12 Nov 2025
- 1Customer support is terribleTrustpilot · 7 Oct 2025
- AI Features9 mentions
See the 9 sources
- 2Great potential but currently not worth usingTrustpilot · 5 Sept 2026
- 1Bloated with AI junk, and the notetaker won't leave our client calls.Trustpilot · 18 Aug 2026
- 1We've been using Monday for a few years…Trustpilot · 12 Aug 2026
- 1Compares poorly against JiraTrustpilot · 11 Aug 2026
- 1We canceled our account months ago yet…Trustpilot · 21 Jul 2026
- 1Monday was misleading and a waste of timeTrustpilot · 21 Jul 2026
- 3The company hides paywalls for services…Trustpilot · 16 Jun 2026
- 1Your typical AI slop company with fake…Trustpilot · 10 Feb 2026
- 1Overpriced and Poor Development (THERES A THIRD PARTY APP FOR THAT!)Trustpilot · 27 Nov 2025
- Marketing Emails6 mentions
See the 6 sources
- 1Une arnaqueTrustpilot · 13 Sept 2026
- 2Great potential but currently not worth usingTrustpilot · 5 Sept 2026
- 1Unsubscribe link does not workTrustpilot · 22 May 2026
- 2Impossible to close accountTrustpilot · 21 Apr 2026
- 1Don't even visit they're site!Trustpilot · 29 Mar 2026
- 1Stop harcelement pubTrustpilot · 28 Feb 2026
Share monday.com vs The Internet
The preview shows what people praise and question, so it reads well in a feed.
PickDuel checked this company on its own initiative. Checked 22 Sept 2026. Based on the 80 Trustpilot reviews we could read (6 Oct 2025 to 13 Sept 2026). Review sites over-represent people with strong experiences, especially billing and support problems, so this shows what reviewers say, not every customer. The company's promise is quoted word for word from its own site. An AI groups reviews by topic; the counts and the verdict are fixed rules. How the Reality Gap works
Who would you compare against?
Curious about another company?
Put them under the same lens.
MONDAY.COM'S WEBSITE, SCORED
Website score
79
4.0Comparisons won
0 of 3
Web rank
#3,349
SCORE BREAKDOWN
- Positioning20/25
monday.com highlights specific departmental users (PMO, Marketing, IT, HR, Sales, Legal) and differentiates strongly with autonomous AI agents working side by side with people.
- Product clarity18/20
Extensively lists functional features (agent builder, dashboards, forms, automations) and specific cross-team use cases with outcomes.
- Trust14/20
Lists 250,000+ customers, Forrester/Gartner recognition, and security details, though physical headquarters and leadership details are missing in the text.
- Conversion16/20
Clear calls to action with 'Try for free', 'Start free, no credit card needed', and 'Contact sales'.
- Pricing clarity11/15
Pricing tiers and per-seat costs starting from €9/seat or $9/seat are shown, though seat bucket constraints and credit calculations create some complexity.
IN THE SAME MARKET
- LinearIssue tracking and product development system built for engineering teams and AI agents.
- TrelloInternet checkVisual board and list software for organizing tasks, projects, and team workflows.
- BasecampInternet checkProject management and team communication software organized around fixed-price, all-in-one workspaces.
- NotionConnected AI workspace combining notes, docs, databases, and autonomous agents for teams.
- ClickUpInternet checkAll-in-one productivity platform combining tasks, docs, goals, chat, and AI workflows.
- CodaAll-in-one collaborative workspace blending docs, spreadsheets, applications, and proactive AI.
COMPARISONS
THE SHORTLIST
Almost nobody decides between two. These are the businesses the public puts next to monday.com, with the reason each one comes up — checked against their own sites and their public reviews, not our opinion.
- Praised for project management · 22 of 79 public reviews
- Already compared head to head
- Same market · Project Management Software
- Praised for ai features · 27 of 80 public reviews
- Already compared head to head
- Same market · Project Management Software
- Basecamp95
Project management and team communication software organized around fixed-price, all-in-one workspaces.
- Praised for client collaboration · 6 of 39 public reviews
- Same market · Project Management Software
- Asana80
Work and project management platform coordinating human teams and AI agents across enterprise workflows.
- Already compared head to head
- Same market · Project Management Software
- Coda80
All-in-one collaborative workspace blending docs, spreadsheets, applications, and proactive AI.
- Same market · Collaborative Workspace Software
- Same market · Workspace & Productivity Software
Free plan, then $10 per seat / month.
- Same market · Issue Tracking & Product Management Software
$10 per user / month.
The same rules run in both directions: monday.com is on 7 other shortlists for the same reasons. Nothing here rates anyone's product, and no business can pay to be added or removed. Something wrong? Tell us